Learning ECS the hard way with Citibank credit card--Part 1

Decided to opt for ECS (electronic clearing service) for my Citibank card payment. Completed formalities and registered for the ECS on citibank online. Sent them the printed format with crossed check as told on the site and also got a confirmation letter from them that all is OK.

Now comes the best part, the first ECS raised by citibank to ABN is rejected by ABN as they say they have not received the ECS mandate (Citibank should have given ABN the mandate after verification which i had emailed to them). ABN charged me 112 for the ECS rejection and Citibank also charges me around 900 Rs in terms of late charges, interest etc. I tried checking from citibank, that why am i being penalised for thier mistake and they try to give me some stupid reasons. Most of the people at thier call center do not have the clarity on the ECS process...

More...on this soon...

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Comments

Ramblings of a wandering mind said…
This comment has been removed by the author.
5:25 PM
Anonymous said…
I had a similar issue, but that was between two divisions on ABN itself. Somehow i couldn't get it across to the relationship manager (yogendra) that the first ECS payment being rejected is not a security feature!
For Cards i prefer not to have an ECS. i am willing to take the extra headache of keeping tabs of the payments rather than they helping themselves.

Gaurav J.
5:28 PM
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