People and Process
Many a times in my career i have seen the struggle between the process and the people. People do not like the process if it does not suit their way of working/style, but want it when they get stuck or in a mess. It's tough to make and implement a process, and most of the people/organizations make the mistake of picking up something from another organization and try to implement the same. This mostly ends up in failure and frustration as all organization culture and people are different. Generally the people in India seem to hate processes, partly because of our experience with the government/social infrastructure where everything is denied to the common man in the name of some process that takes years and never bears any results. Every process needs to define exceptions, but should not necessarily try and cater to every exception. That only ends up making it more complicated and hard to follow/implement. I have seen most of the failures happening when people try to make a fool