Tuesday, April 03, 2007

Learning ECS the hard way with Citibank credit card--Part 2

I visited ABN AMRO and asked them to prosecute Citibank as they have raised unauthorised ECS against my account. ABN said citibank is my problem, they will charge me for ECS rejection, i can do anything i want, they will not revert the charges,

Citibank said they will revert the ECS return charges only when they are sure that it has got something to do with them. Citibank then callously advises me to give mandate to ABN if they are asking again, What is the issue? ASSHOLES...

Anyways, i escalated ABN issue to grivience redressal and they reverted the amount on condition that they wont do it again, Either i should confirm the rejection of ECS with citibank or give them a mandate. SO i cancelled the ECS request with citibank online and then asked ABN to refund me charges which they did.

I sent email to citibank that i will cancel the card if they dont return the ecs reversal charges and they also obliged and return the charges.

Now things are back to square one, but all my effort and phone calls are in wain. Now citibank informs me after many emails that they had sent the ECS mandate to ABN via UCP (simple post office mail), Maybe citibank saved some money in this, but i wonder how they can treat an important document like ECS mandate this callously.

So citibank says it is right as they had sent the ECS mandate.

ABN is right as they say that they did not recieve the mandate.

I am the Stupid customer between them.

However increasingly i see that citibank treated the ECS opportunity to make some money rather than to be customer centric. And the emails recieved from K Santhanam, the nodal officer are equally dumb. First they advise me to give mandate again and then they send me a scanned copy of UCP. I wonder what that scanned copy is of use??? I WONDER I WONDER.....

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